QUALITY ASSURANCE AND GOVERNANCE

Quality Assurance is the cornerstone of 4 Ways Healthcare’s philosophy as the Company recognises that the attainment and retention of he highest quality levels is fundamental to customer satisfaction and confidence in the delivery of a high quality service.
The quality of image reporting is dependent on many factors and conditions should be optimised if high quality is to be maintained. Robust methods of communication of radiological reports must be in place The current high workload of clinical radiologists represents a significant issue of risk and this needs to be addressed. Errors of perception are four times more frequent than cognition errors where a feature, although appreciated, was interpreted incorrectly. The clinical radiologist should, therefore:

maintain the currency of his/her knowledge;
maintain attention to image review standards, e.g. assessment of review areas;
regularly reflect upon the quality of their work through formal and informal audit;
ensure accurate communication of results either by regular review of report transcription or by signing-off each report.

4 Ways utilises its proprietary 'Audit Software' integrated with its PACS & RIS to randomly select a pre defined % of each clinician's workload according to the modality & sub specialist area and subject that to independent Audit. The Audit team comprises of well renowned clinicians in their chosen sub speciality and currently in various centre of excellence NHS departments.
 
4 Ways Clinical Governance framework ensures that all the rules and regulations are fully understood and implemented in the . GMC compliance is ensured for clinicians involved in the project, the training of clinicians is checked to make sure they are accredited by an appropriate professional organisation and have the necessary level of skills and experience. CRB checks for all staff is mandatory.

4 Ways prouds itself on achieving ISO 27001 & ISO 9001:2000 certification, which demonstrates the systems and processes developed at 4 Ways are very robust. Of special note is ISO 27001 which imposes a whole new level for security in the industry. This covers information security right across the organisation, including Finance, HR, Operations and QA.